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Getting Started as a Merchant in ShopClues Store Manager



First of all, thanks for signing-up with ShopClues. By now, you have already signed-up with ShopClues and have also received an email with your user name and password.

Using you user name and password, login at www.shopclues.com/storemanager Once you login, you will land at Store Manager Home Page. At Store Manager Home Page, you can see Getting Started in the central part and ShopClues University with multiple links on the right-hand side. You can read all the guides at ShopClues University, these are designed to help you to understand the entire operations process at ShopClues so that you can run your online store in hassle-free manner

Your own branded online store at ShopClues is now just a few minutes away. However, in order to have your online store be ready for the launch at ShopClues.com, you need to go through 3 easy steps.

Step 1: Store Set-up
Step 2: Products Upload
Step 3: Store Approval

Step 1: Store Set-up

Store set-up requires five easy steps.

First, please change your password and choose a new password. We recommend this step to enhance security of your account as well as you can remember it more easily.

Second, enter your contact information, administrative office contact, and shipping/warehouse location.

Third, enter your PAN and banking information so that we can set you up for the weekly payments cycles. Once you start selling at ShopClues.com and we have your banking information, you will start getting paid each week based on our payment policy.

Fourth, enter your store name, description and your logo, if any. Your store name can be your existing business name or you can choose any marketing name.

Fifth, you will check the boxes for the categories you operate in, get familiar with our rates for selling fees and charges for shipping service, and finally accept our Privacy Policy, Terms of Use, Policies & Rules, MOU, SLA Agreement, and Payment Policy.

Step 2: Products Upload


Once you understand how to upload your products for your store you will find it very easy and simple but in the beginning it can come across a bit complex. Please get familiar with the important link(s) so that product upload becomes much easier for you.

Get Stared with Product Upload

Request Approval for Store: Please note that your online store in not ready for ShopClues approvals until you have uploaded at least two products with all the required information. Once all the required information has been filled you will see "Active" status on products - this means these products are ready to go LIVE on ShopClues.com

However, once you have uploaded two new active products, you will see a "Request Store Approval" button at Store Manager Home Page that you will press to request for the store approval. You can also continue to upload your entire product list before requesting for a store approval.

Bulk Upload: If you have more than 50 products to upload in your catalog, you can use our Product Feed Template. You have to fill in the products information in the shopclues feed template and send it to catalog@shopclues.com along with your store name in subject line.

ShopClues product expert team has designed category specific templates to ensure more relevant and in-depth product information from customer point of view. You can download these templates from here: Product Feed Templates

Step 3: Store Approval


Once we receive your store approval request, we go through 4 types of verifications to make sure that your online store at ShopClues.com is completely ready for the launch.

Store Verification: making sure that we have all the key information and you have uploaded products and they adhere to all the product upload guidelines and listing policies

Payment Verification: making sure you have entered correct and necessary information of PAN/TAN details and bank account details

Fulfillment Verification: making sure that ShopClues has set you up for one of the three type of fulfillment service.

Fee Agreement Verification: making sure that you choose the right categories for selling and your final selling fee is entered into the systems

Final store approval: Approving you store so that potential customers at ShopClues.com can now find it, browse it, and buy your items.

ShopClues University


ShopClues University is knowledge source to help you sell online. This section is located on the top right-hand side of the landing page when you login at www.shopclues.com/storemanager (we call this landing page Store Manager Home Page).

ShopClues University is the compilation of lots of educational and training material that you may find useful during different stages of your online store at ShopClues e.g. some documents are useful before you store is ready; some are after your store is ready, and some are just different type of training and educational documents.

ShopClues University section is located on top right-hand side of Store Manager Home Page (the main landing page after you log into your merchant account). It has four main sections

1. Getting Started
2. Merchant Resources
3. Merchant Guides
4. Grow Your Online Business

Shopclues University Resources


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