Merchant Direct Fulfillment Guide

Merchant Direct Fulfillment Guide

The document below explains the process to be followed by Merchants who are directly shipping to customers.

Step 1. Finding Orders to be shipped

• Log in to http://shopclues.com/storemanager (see Figure 1)
• Click on Orders -> View Orders (see figure 2)
• All orders that are in Open & Paid status need to be prepared for shipping

Step 2. Preparing shipments for dispatch

For each order that needs to be shipped do the following:

• Click on the order (see figure 3)
• Verify the details of the product to be picked for shipping (Note there could be more than one product per order) (See Figure 4)
• Print Order Details Page by clicking on "Print Order Details (PDF)" link. Note that Order Details goes inside the shipping box. (See Figure 6)
• Print Shipping Label by clicking "Print Shipping Label (PDF)". Note the shipping label might have to be cut to fit the shipping box (if the box is small). (See Figure 7)
• Stick the Shipping Label on the box. Tape the Address portion with a clear packaging tape, to prevent smudging of ink while handling.

Step 3. Attach Airway Bill & Create Shipment

• After the product is packaged with Shipping label attached, add the Courier companies Airway Bill or Docket Number to the package.
• Open the appropriate order (see Figure 3 & 4).
• Click on " New Shipment" (See Figure 5).
• Add the AWB/Docket No. on the "Tracking Number" field (See Figure 8)
• Add the appropriate "Carrier" from the dropdown. (See Figure 8)
• Click "Save"