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Refund Policy Online

Frequently Asked Questions
  • 1. When do you process a Refund? Refunds are generally initiated in the following scenarios:
    1. When Prepaid Orders are cancelled by Customer/Seller/ShopClues before delivery (Please read our Cancellation Policy)
    2. If our courier partner is unable to deliver the order.
    3. If you wish to return the product, in accordance with our Return Policy
    4. In case you want to replace the product, as per our Replacement policy
  • 2. How long does it take to process Refund? Refund depends upon the mode of payment. Please refer to the list below:
    • CluesBucks: 1 – 2 Business days
    • Net banking: 3 - 4 Business days,
    • Debit card: 7 - 9 Business days
    • Credit card: 10 - 15 Business days
    In case of any clarification at any step, kindly feel free to contact the customer support team.
  • 3. How long does it take to initiate a Refund? For some orders, we initiate Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines. In other cases, we initiate the Refund within 2 working days of receiving the product at our Centre.
  • 4. When does a Refund get declined? Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.
  • 5. When does a Refund happen in the form of CluesBucks?
    • Refund is done in the form of CluesBucks, when incorrect banking details are provided at the time of placing return request.
    • If CluesBucks are used while placing an order, the respective order will also be refunded in the form of CluesBucks.
    • If customer chooses for refund in form of CluesBucks.
  • 6. Do Refunded CluesBucks have an expiry date? CluesBucks refunded against Prepaid or COD order have no expiry date. For details, please refer to the CluesBucks page
  • 7. How do you process Refund for an order, purchased using a Gift Certificate? In case of order placed using Gift Certificate, Refund will be credited to your Gift Certificate Balance.
  • 8. How can I track the status of my Refund? In extreme cases, it takes up to 2 weeks for refund to reflect in your account after it has been initiated. However, refund in the form of CluesBucks are credited within 24 hours of initiation.
  • 9. Will my shipping charges be refunded if I ship the product? In case of Self-Shipment, ShopClues will reimburse the courier charges (upto Rs. 300) in form of CluesBucks.
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