ShopClues promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants,
your shipping address, etc.We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process,
feel free to reach our customer support.
Frequently Asked Questions
1. How do I track my order?You can check the status of your order from your ShopClues "MyAccount" or from ShopClues.com/trackorder. We ensure timely communication about your order status via Email / SMS under the following conditions:
When your order is confirmed / processed / shipped / delivered or
When your order shipment is delayed
2. How long does it take to deliver the product after it has been dispatched? It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location.
We will notify you on your registered contact details via Email / SMS about the tracking number and courier/delivery partner details, once the order has been dispatched.
In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order cannot be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.
3. How much do you charge for shipping the products?
The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at ShopClues.com would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of CluesBucks.
4. My order is out for delivery, but has not reached?
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at shopclues.com/support. We will follow up with the courier partner until your order is delivered.
5. What do I do if my product is delivered to the wrong address?
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at shopclues.com/support. We will follow up with the courier partner and notify you at the earliest possible.
6. Why is my order not delivered within the expected delivery date?
There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with customer support team.
7. Can I schedule the delivery as per my availability?
Schedule the day of delivery:If your order is not shipped, we can schedule the shipment of your order as per your convenience. However, scheduling the order is subject to merchant’s discretion.
Schedule the time of delivery: If your order is shipped, you can track the status on the courier partner’s website and contact them for scheduling the time of delivery.
8. Why have I received partial order?
Since your products maybe shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.
9. Why does delivery time for the same product vary from seller to seller?
The number of days could vary depending upon your shipping address and seller’s location.
10. Why is delivery time different for different products?
The delivery time varies depending upon the following factors:
11. I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at shopclues.com/support.
12. Can I change the Shipping Address?
You may request for change of address as long as the order has not been handed over to our courier partner. You can track the status of your order from ShopClues 'My Account' section or from shopclues.com/trackorder.
If the order has not reached the shipment stage, you can change your shipping address from 'My Account' section or contact us at shopclues.com/support.
If your current order has already been shipped, you can still update the address in your ShopClues Address Book for future orders. To edit an existing address that is saved in your ShopClues Account, kindly visit the 'Address Book' page and click on 'Edit'. After you have made the required changes in the Address, click on 'Save'.
13. Can I ship my order to multiple addresses?
Yes, you may ship your order to multiple addresses, proceed as mentioned below:
Add Products to you cart -> Place Order -> Enter your registered email & password -> Ship to Multiple addresses -> Enter Addresses
14. How do I switch back to single shipping address option?
You can switch back to single shipping address option at any time by clicking on ‘Ship to Single Address’ button on the top right corner of the multi-address address page.
15. Does ShopClues deliver internationally?
No, ShopClues does not deliver to international locations.
16. The Courier Company’s message is inconsistent.
We use services of some of the industry's best courier/delivery companies for delivering your orders. However, if you suspect that the courier company's message is inconsistent, please drop us a message at shopclues.com/support. Under such incidents, we abide by no-compromise policies with the courier companies.
17. What is RTO?
'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but you were unavailable. Hence, it is shipped back to the sender.
18. What happens after an RTO is received by ShopClues?
If it was a Cash On Delivery Order, the product will be sent back to the merchant.
If it was a Prepaid Order, we will reship the order to your address after your confirmation or refund the same to the merchant.