What We Learned In The Last Few Months

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What a ride it’s been, hasn’t it? There’s been chaos & upheaval. But we at ShopClues have also had something else: learnings. We’ve learnt so much about spirit & what to do when your backs are against the wall. More importantly, we’ve learnt that these qualities lie in abundance within those who make us who we are – our merchants. Do you know what we can say with absolute certainty? That no matter what, we’ll continue to overcome hurdles & not give up!

When Covid19 cases were at the initial stage, we had started spreading awareness & providing health essentials for everyone’s safety. As soon as the Lockdown was announced & we knew that delivery of essential items was call of the time our plans & strategies were updated instantly. Our entire team was united over a single fact – everyone should get what they want.

This would not have been possible without the outstanding support of our incredible merchants. Their efforts to learn & dedication to extend support to the nation was the catalyst to this rapid change.

First we identified Daily Need & Essential items. Then, the norms & regulations were explained to sellers who understood the requirements and changed their order of business.  Demand Insights were shared with sellers so that they could modify their product portfolio. We helped to move inventory of sellers who were unable to ship the orders due to lockdown, to our warehouses. As precautionary measure, regular sanitization of inventory & equipment, frequent temperature check & screening of everyone entering & leaving the warehouses became a norm.

Everyone worked together for one common cause – help the nation fight pandemic & do everything to ensure that India can #stayhomestaysafe.

These efforts resulted in a rapid transformation. We were now providing immunity & health supplements, safety & hygiene needs, daily essentials, home necessities & more. FMCG brands & brands selling essential goods came on board. We kept on updating ourselves to match customers’ needs & provide greater satisfaction to our family.

As a part of this endeavor, we also brought something which everyone loves– Entertainment. ShopClues partnered with ShemarooMe to provide access & subscription to exclusive entertainment content. We continue to partner with multiple brands & bring essential services & products to our customer’s doorsteps.

It was a Herculean effort. It required the entire team to work together as one. And despite the distances, we stood united. From our delivery agents, to merchants and every single person in every team – we all understood the task at hand. It was critical – to keep India safer & happier. More importantly we learned that Real India is about never giving up. So, we at ShopClues continue to make sure that we bring happiness to your doorstep!

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