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Metrics for winning customers in electronics

Metrics for winning customers in electronics Buy Metrics for winning customers in electronics online at a discounted price from ShopClues.com. Shop Books, Business & Management Books products @ Lowest Prices. Shop now! Enjoy Free Shipping & COD across India. EMI options available with Easy Return/Replacement Polices. Product Id : 112657006
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  • Binding : Paper Back
  • Language : English

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Metrics for winning customers in electronics

Books Specification

Binding :   Paper Back
Language :   English
Edition :   1

Metrics For Winning Customers in Electronics is an excellent reference for developing the strategy for--and the execution of--a practical, usable, and easy to understand metrics program for any business in the electronics industry. 

The book is intended to be a definitive and useful guide for developing and streamlining your metrics program with a particular emphasis on customer-focused metrics for quality, cost, delivery, service, and efficiency. The book will be valuable in:

Understanding the basic concepts of measurement

Avoiding false conclusions or manipulation of metrics

Establishing practical metrics that synchronize with company goals 

Using metrics to assess progress/results to identify and fill performance gaps.

Charting meaningful trends by comparing metrics to other periods, products, or geographies

Defining rates and ratios that can be calculated and applied uniformly across your company

Viewing process/concept diagrams on metrics regarding automated tools for metrics selection

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Maximum Retail Price (inclusive of all taxes) :   Rs.399

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