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Band of Trust
At ShopClues, we passionately believe in keeping our customer's interest on top of everything else. Our day begins and ends with the aim of keeping our customers happy and with that goal in mind we promise you our Band of Trust. Band of Trust comprises of our values with which we aim to consistently deliver a trusted shopping experience to all our customers:
Our aim is to provide you with a wide selection of products across categories. Our team handpick merchants who have the best, latest and vast selection of merchandise so you can find what you are looking for. Every product is authentic, and is available at the best price.
We strongly believe that a good shopping experience is not fully delivered until the products and services sold are competitively priced. Hence, we collaborate with merchants who are largest sellers in their category & are able to offer products at the most competitive prices.
Shipping is an integral part of online shopping and we strive to provide you with hassle-free shopping experience. We make sure that your products are delivered on time & in good quality packaging with you being informed at every stage of your order through proper communication channels.
ShopClues does not allow merchants to sell duplicate, spurious, knock-offs, used, or grey channel items. Please be rest assured that items sold by Shopclues.com are brand new and come in sealed boxes with the manufacturer's warranty wherever applicable. You can also refer to our Buyer Protection program for further information.
Our rigorous merchant approval process ensures that our buyers can be certain on all aspects of product purchase, be it authenticity, quality or the price. Our merchants are successful retailers who have earned credibility and customer loyalty through years of excellence in building customer experience in the offline environment. So as a buyer you can be confident that you are buying the best from the best. ShopClues brings the finest from all across India, together on one platform.
We at Shopclues.com strive hard to make your shopping experience a pleasant and memorable one. With our second to none customer service, we promise to stand by you in every situation and provide you with the best services.
As a marketplace, ShopClues runs a very comprehensive Buyer Protection program so that buyer is 100% protected and experiences trust and comfort for online shopping at Shopclues.com. At ShopClues, trust is the foremost thing for each transaction. To extend this trust to buyers, we offer Buyer Protection, which is based on four trust pillars i.e. Product Guarantee, Payment Security, Reliable Merchants, and Easy Replacement/Return. At Shopclues.com, we believe that customer satisfaction is the key and therefore we stand behind every merchandise bought from us. We will replace any order within 10 days of delivery, with free return shipping if you received the product which is not as per the specifications ordered by you, such as:
  • Wrong Size
  • Wrong Colour
  • Wrong Style
  • Wrong Quantity
  • Dead on Arrival
  • Missing Parts/Accessories
  • Defective, Or
  • Significantly different from the description given by the merchant.
However, please make sure that the merchandise has not been used/worn or altered and is accompanied by its original price tag and packing slip.  Our Band of Trust is woven into every fibre of our team, and if you ever need more information on anything please feel free to contact us.
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