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We believe in providing convenient and trusted payment options to our customers, as part of our Buyer Protection Policy. All our payment gateways are secured by SSL (Secure Socket Layer).
Payment Policy
At, we provide convenient and secured payment options to our consumers, as part of our Buyer Protection Policy. All our payment gateways are secured by SSL (Secure Socket Layer). We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking and Cash On Delivery (COD). Besides these payment modes, you can also pay using CluesBucks and ShopClues Gift Certificate. Currently, we do not accept international cards
Frequently Asked Questions
  • 1. What are various modes of payment available? We accept payment through all Visa/Master/Maestro Debit cards, Visa/Master/Amex Credit cards, Netbanking, EMI and Wallets of all major banks.
  • 2. Is Cash On Delivery (COD) option available? Yes, Cash On Delivery option is available on selected products.
  • 3. How will I know whether COD is available on my product? If COD option is available, it is mentioned on the particular product page against the Deal Price (refer to the screenshot below). However, if case of any special discount or offer, COD may not be available.
  • 4. How can I confirm my COD order? Once you place a COD order, we will send you the confirmation over email and SMS. In case you don't receive any confirmation, you can contact us at
  • 5. Do you accept EMI payment option? Yes, we accept EMI as a payment method on orders above Rs. 2, 500 for 3, 6, 9 & 12 months. EMI is available for customers using Credit Cards issued by the following Banks. Please note that the EMI facility is not applicable on Gold Coins and Bars.
    1. ICICI Bank
    2. HDFC Bank
    3. Citibank
    4. SBI Card
    5. Standard Chartered Bank
    6. Kotak Mahindra Bank
    7. Axis Bank
    8. HSBC Bank
    Please refer to the table below to learn about interest rates that different banks charge on their respective EMI options.
    Banks 3 months 6 months 9 months 12 months
    HDFC Bank 12% 12% - -
    ICICI Bank 13% 13% 13% 13%
    CitiBank 12% 12% - -
    SBI Card 14% 14% 14% 14%
    standar Chatered Bank 13% 13% 14% 14%
    Kotak Mahindra Bank 12% 12% 14% 14%
    Axis Bank 12% 12% 13% 13%
    HSBC Bank 13% 13% 13.5% 13.5%
  • 6. How do I process payment using ShopClues EMI option? Please follow the steps given below:
    1. On the Payment page, select EMI as your mode of payment.
    2. Choose your Credit Card’s Bank from the dropdown list and select your preferred payment plan. Final EMI is calculated on the total value of your order
    3. Under ‘Review & Place Order’ page, ensure that your selected EMI plan is selected. Then, click on Place Order.
    4. On the checkout page, enter your Credit Card details.
    5. After authorization of your payment, we will process and ship your order. This normally takes 5-7 working days.
  • 7. Why has my EMI payment plan not been activated yet? Please get in touch with your Bank, if your EMI plan has not be activated yet.
  • 8. My order transaction failed but the amount has been deducted from my bank account. What should I do? Payment can fail due to a technical glitch or due to incorrect payment credentials.
    If the amount has been deducted from your account with no order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS.
    However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement showing the deducted amount.
    Please rest assured that your amount will be refunded to you in case of failed order transaction.
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