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Buyer Protection Online

1. Genuine Products
  • Manufacturer's or Seller's warranty (wherever applicable)
  • Brand new products (except Refurbished & Unboxed Gadgets)
  • Products are sourced from the authorized distributors of the brand
2. Secure Payments
  • Customers' Personal Data Secured
  • All Online Transactions are secured by SSL (Secure Socket Layer)
3. EASY RETURNS, REPLACEMENTS & REFUNDS
  • Return/ Replacement request for any Order should be submitted within 10 days of receiving the Product.
  • Refund or Replacement will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product
  • In case the product was damaged while in your possession, ShopClues will not be under any liability to process the refund/replacement
  • Damaged/ Missing/ Empty Packages have to be returned within 2 days of receiving the product.
  • Order Replacement can be done in following cases:
    • Wrong Size/ Colour/ Style/ Quantity
    • Missing Parts/ Accessories
    • Defective/ Damaged (if not under Manufacturer's Warranty*)
    • Not as per description
  • Return Package should have the original Price tag and Packaging slip
  • Few products are Non-Returnable. Please refer to the product page for further reference
  • * For Manufacture Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies
4. Hassle Free Installations
  • Assistance in product installation (for Brand Warranty Products only)
  • How to Place a Request for Hassle-Free Installations:
To learn more about Installations, please visit our FAQ.
5. Certified Sellers
All our sellers go through a screening process, and sign terms & conditions agreement laid by our team, which certifies them to sell on ShopClues.
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