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Imported LEDs Terms

Imported Tv-ShopClues
Terms & Conditions
  • Product once delivered cannot be replaced or refunded except in the cases where the customer receives a damaged or a defective product.
  • In case of damaged product, the customer has to notify Shopclues within 48 hours from the date of delivery to be eligible for replacement.
  • In case of a defective product, depending on the nature of defect, the product will be either eligible for replacement or repair.
  • In case of repair, depending on the location, either the service engineer will visit the customer at his address or the product will be picked up from the address for offsite repair. In case of onsite repair, the service engineer will visit within 48 hours (72 hours for remote locations) and in case of offsite repair, the product will be picked up from the customer within 48 hours (72 hours for remote locations).
  • In case of product repair or replacements, the process would be completed within 15 days from the date of complaint. Exceptions to be considered if specific parts or product models not available.
  • All product related issues will be dealt by the Shopclues Authorised third party Service Provider for the warranty duration as mentioned on the product page.
  • No replacement/repair can be done if following conditions are not met,
    • Name/Image/Brand logo/model number and MRP label of the product should match with the order details
    • All in-the-box accessories should be present
    • The product’s original packaging box should be intact
    • Copy of invoice should be available
  • Warranty will be void under the following conditions,
    • If the product undergoes any form of physical, liquid or electrical damage
    • If the product has been used for commercial purposes
Imported Tv-ShopClues
  • Third Party Warranty on Imported Television will be provided by WideCare
  • On completing purchase of an Imported Television, the customer will receive mail with login credentials on their designated e-mail ID by WideCare system
  • Customer can view, download and save Primary Warranty Certificate using login credentials from WideCare website http://widecare.in/product/1st-year-warranty/
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