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Faqs Unboxed Brand Certified

  • Q. What are Brand Certified Unboxed Products?A. Brand Certified Unboxed Products are as good as new and non-defective products. It simply means that the item was returned to the seller within a month (for reasons such as wrong model dispatched, colour etc.). This item was either opened by the customer who found the wrong product shipped or by the seller to check the contents of the package. This item is as good as new, comes with a brand warranty, original box and accessories.
  • Q: Why should I buy Brand Certified Unboxed Products instead of a New Product?A: Brand Certified Unboxed Products typically carry a 20-50% discount versus the new items. Hence, these products offer value for money. This discount might depend on various factors including brand pricing policy & brand warranty conditions.
  • Q. Which all categories are Brand Certified Unboxed Products available for?A: We have launched this category for smartphones, laptops & accessories currently.
  • Q: How are Brand Certified Unboxed Products different from Expert Certified Unboxed Products?A: Brand Certified Unboxed Products come with a Brand Warranty (6 months) whereas Expert Certified Unboxed Products carry 3rd Party/Seller Warranty (min. 6 months).
  • Q: How are Brand Certified Unboxed Products different from Refurbished products?A: Brand Certified Unboxed Products have been used for less than a month as compared to refurbished products which have been used for more than a month. Brand Certified Unboxed Products may have minor cosmetic blemishes whereas refurbished products might have major scratches.
  • Q: How will I know if a product being sold on ShopClues is a Brand Certified Unboxed Product?A: All Brand Certified Unboxed Products will have the badge as on the product page/description.
  • Q: How will I determine the condition of Brand Certified Unboxed Products?A: This information will be seen on the product detail page & product title for the specific Brand Certified Unboxed Products.
  • Q: Will I receive the Brand Certified Unboxed Products without a seal?A: Yes, the products will be without the brand seal since they’re unboxed products.
  • Q: What will be the delivery timelines?A: Delivery for Brand Certified Unboxed Products will be the same as delivery for other products that are fulfilled by ShopClues; subject to delivery location or pin-code.
  • Q: Who are the Experts who certify these unboxed products? A: Experts are establishments who are authorized to certify the quality of unboxed products. They are authorized to do so because they:
    * Have a refurbishment plant setup
    * Employ qualified technicians
  • Q: Is there any warranty on these products?A: All Brand Certified Unboxed Products sold on ShopClues.in will carry a of 6-month warranty. This warranty will be offered by the Brand.
  • Q: How do I avail warranty for these products?A: Warranty can be availed by reaching out to the brand. Contact Details are as below: Brand service centres to be contacted. URL: http://www.shopclues.com/service-centers.html
  • Q: Return Policy?A: Same as new products. Read more
  • Q: What is the return window of such products?A: Return window for Brand Certified Unboxed Products will be same as that of new products i.e. 10 days.
  • Q: Will there be customer support on products purchased? Can I avail the ShopClues customer support services on these products?A: Support for these products will be similar to New Products.
  • Q: What about Brand Certified Unboxed Products in other categories like televisions, laptops etc.? Do you plan to launch sometime soon?A: We have launched smartphones, laptops & accessories currently. We will keep you updated about further launches.
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