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Merchant Order Preparation Guide

Order Preparation Guide

ShopClues Velocity Premium (SCVP)

Once you have sold an item in your online store at ShopClues, you must take certain immediate actions to make your sold product ready to be dispatched to the buyer. These actions are listed below:

  • Login in Store Manager with your user name and password
  • Go to Fulfillment tab --> Orders to be dispatched and click Download PDF
  • Click on Download PDF link and your MilkRun report will be downloaded
  • MilkRun report has three sections. Section 1 is MilkRun Summary, Section 2 is Product Pick List that allows you to pick the products sold, and section 3 is Order Details that allows you – a) prepare invoice for the buyer and b) cut out bar code that can be pasted on each order.
  • Pick products based on Product Pick List under section 2 of the MilkRun report
  • Prepare Retail Invoices for each order listed under section 3 of the MilkRun report
  • Cut the Order Bar Cod from the last column of the section 3 of the MilkRun report and tape them to their respective orders/products sold
  • Put Retail Invoice and its respective products together – either by taping invoice to its respective products or by putting elastic/rubber band so that invoice and product are together
  • At the allocated time for the Milkrun pick-up, handover the products to ShopClues' field executive (you will get a phone call or email about the pickup time)
  • Take signature from field executive for the receipt of all the orders you are handing over (please note that this action will change to electronic punching in coming weeks)

Note:
  • Please call us or email us if the sold products are not available for the MilkRun pick-up
  • A single order with multiple products, please do not handover some products – either handover all the products or delay those orders that have multiple products

ShopClues Velocity Basic (SCVB)

Once you have sold an item in your online store at ShopClues, you must take certain immediate actions to make your sold product ready to be dispatched to the buyer.
These actions are listed below and under reach action you will have to perform certain steps:


Action 1: Order Preparation for the Sold Products
  • Click on the following link to know the Auto-Fulfillment process:
    • http://cdn.shopclues.com/images/mailer/merchant/feb2015/Auto_Manifest_Dispatch.pdf

Action 2: Pack Each Sold Product Ready for Dispatch/Shipping
  • Pack the products in boxes along with Order Details and Retail Invoice (please refer to our Packing Guide)
  • Tape the box and put the right Shipping Label on its respective boxes (please refer to our Packing Guide)

Action 3: Dispatch Manifest

  • Go to Fulfillment tab and click on Search Manifest and you will land at Manifest Search System.Search the manifest to be dispatched.

    Click on the manifest id link to go the manifest details page.

  • Take 2 print outs of manifest PDF. Sign and handover one printed PDF copy of ShopClues Manifest Report to courier.
  • Please take signature of the courier on the second copy of ShopClue Manifest Report and retain it for your record
  • Click on Dispatch button and enter the pick-up boy's name, pick-up boy's contact number, change the Report Generated by name from default name if applicable
  • Add any optional notes for your future references
  • Upload the image of the signed copy of manifest.
  • Click Dispatch button on the pop up and handover the load to the courier.

Note:
  • A single order with multiple products, please do not handover some products – either handover all the products or delay those orders that have multiple products.
  • If there is any pickup issue, please escalate the same to merchantsupport@shopclues.com
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