What is merchant rating?
How does my merchant rating impact me?
How do I avoid getting lower merchant rating from buyers?
What is TRM?
How does top rated merchant seal helps me?
How come my rating is 4.5 only
How can I become TRM

What is merchant rating?

Every time a customer buys an item at ShopClues.com, he/she is invited to rate the seller on a five star rating system.

How does my merchant rating impact me?

Higher merchant rating or more positive feedback from buyers will help you to see better customer response. If you consistently get positive feedback, other potential buyers will be more likely to buy from you.

How do I avoid getting lower merchant rating from buyers?

Apart from ensuring that you always provide top quality products and meeting all promises that you make to a customer, you should also have an open communication channel with the customer. At ShopClues a merchant can exchange mails and discuss the problems with a customer before the customer finalizes his rating. Use this facility to the fullest. Talk to a customer immediately when you get a complaint.

What is TRM?

TRM, Top Rated Merchant, is ShopClues merchant rating programm. Merchants are assigned TRM basis their Sales, Customer Rating & Reviews and SLA performance. TRM rating helps merchants in many ways. Please refer to Top Rated Merchant Guide under Grow Your Online Business section in ShopClues University.

How does top rated merchant seal helps me?

For certain merchants ShopClues.com assign a Top Rated Merchant seal. That is our way of conveying to our customers that the merchants exhibits higher standards for customer services, return, pricing, brands/selection etc. Top Rated Merchant seals mean that many online shoppers at ShopClues.com will prefer buying from you and that means more visibility and growth for you.

How come my rating is 4.5 only

ShopClues has a very high benchmark for ratings. A rating of 4.5 is good on ShopClues and will help you stand out more.

How can I become TRM

Every month TRM ratings are assigned. Continued good performance will bring you in the TRM list.