Scroll To Top
  • Return or Replacement

Online

Help Topics

Return Or Replacement


Learn How To Request A Return?

Want to return a product

At ShopClues.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 10 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you,

  • Wrong Size
  • Wrong Color
  • Wrong Quantity
  • Defective
  • Damaged, Or
  • Significantly different from the description given by the merchant
  • However do make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip.

    For wrong quantity, damaged or missing items, contact us within 2 days of receiving the order.

    All our merchants are committed to honour issues raised under ‘buyer protection

    How do I initiate a return and what happens afterwards?

    • File a return request from ‘My Account’. Sign-In -> My Account -> Order History -> Request Return. Click for more help.
    • Return request is reviewed by ShopClues.
    • If it is required, request is shared with the merchant for his approval.
    • After approval, pickup of the product is arranged through our courier partner.
    • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.
    • After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability

    It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.

    Please be assured that we work very hard to ensure that your interests are protected.

    Back to top

    Want to replace a product

    If your purchase is covered under buyer protection and if the product is in stock with the merchant, replacement will be done. If product is out of stock, we will issue you refund.

    If the product that you have received is the same that you had ordered, merchant's consent is required to replace. Before ordering please make sure you have read the product description and chosen the right size and color.

    Products should be returned in the original condition. The returns will not be accepted if

    • Damaged due to misuse of product
    • Consumable product which is used
    • Returned without original packaging and accessories
    • Serial Number is tampered
    • Products is not covered under Manufacturer or Seller warranty
    Back to top

    How should I pack the product for pick-up?

    Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.

    Back to top

    Do I need to pay the courier company to send my product back? Will I get the money back?

    If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.300 in the form of Clues Bucks.

    Back to top

    My product has been picked-up, how do I know it has reached you?

    After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at shopclues.com/trackorder too.

    Back to top

    When will I get the replacement or refund?

    We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in Clues Bucks, the amount is immediately transferred to your ShopClues account. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written ShopClues order number on the package.

    Back to top

    Want to know the status of my return request

    You will be able to see the status of your return from shopclues.com/trackorder. You can also reply to the email from ShopClues support to know the status.

    Every request received at ShopClues is assigned a ticket number and an acknowledgement is sent to your registered email. Please use that email for communication.

    After your request for return is received, we keep you informed at every step i.e. approval or rejection of return, pick-up and reshipment or refund. You can be assured that we are working on your request.

    Back to top

    Wrong product delivered

    If a wrong product is delivered, under buyer protection you are eligible for replacement or refund.

    For some products there could be slight variation in the picture and actual product. Before creating a request through shopclues.com/support, please ensure you have verified with the product description at the website, and you are sure that the delivered product can't be used by you.

    Please do keep the picture of the product as we will need it for verification.

    You may find the question about replacement useful.

    Back to top

    Wrong colour delivered

    If wrong colour is delivered, under buyer protection you are eligible for replacement or refund.

    For some products there could be slight variation in the picture and actual product. Before creating a request through shopclues.com/support, please ensure you have verified with the product description at the website, and you are sure that the delivered product can't be used by you.

    Please do keep the picture of the product as we will need it for verification.

    You may find the question about replacement useful.

    Back to top

    Wrong style delivered

    If wrong style is delivered, under buyer protection you are eligible for replacement or refund.

    For some products there could be slight variation in the picture and actual product. Before creating a request through shopclues.com/support, please ensure you have verified with the product description at the website, and you are sure that the delivered product can't be used by you.

    Please do keep the picture of the product as we will need it for verification.

    You may find the question about replacement useful. Back to top

    Wrong size delivered

    If wrong size is delivered, under buyer protection you are eligible for replacement or refund.

    For some products there could be slight variation in the picture and actual product. Before creating a request through shopclues.com/support, please ensure you have verified with the product description at the website, and you are sure that the delivered product can't be used by you.

    Please do keep the picture of the product as we will need it for verification.

    You may find the question about replacement useful. Back to top

    Product has manufacturing defect

    If the product has manufacturing defect, you are covered under buyer protection.

    If it is a branded product like electronics or home appliances, you should claim the warranty by calling or visiting the nearest service center of the brand.

    For non standard products, please contact us at shopclues.com/support and we would take your issue with the merchant.

    Back to top

    Product is significantly different from description

    You are covered by ShopClues Return & Replacement policy in case you receive a product that is significantly different from the description on the Site. This not only covers, wrong size, color, style etc. but also any wrong promises or details in product description including major quality issues, expiration date etc.

    Back to top

    Wrong quantity delivered

    If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of receiving the order through shopclues.com/support.

    Please ensure that you have carefully checked in the box and have gone through the order and product details. Back to top

    Product is damaged

    All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in damaged state, please contact us within 2 days from shopclues.com/support.

    Back to top

    Missing parts in the product
    Please check the content of the package from the product description (What's in the box). In a rare circumstance, If there are missing parts, please contact us at shopclues.com/support Back to top

    No Invoice/Warranty received
    All orders dispatched by ShopClues carry original Invoice from the merchant. If the Invoice/Warranty is missing, please contact us at shopclues.com/support. Back to top

Some text some message..