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Shipping & Delivery


Shipment status

We send email and SMS to you when the order is confirmed and when the order is shipped.

You can check the status of your order from ShopClues.com My Account or from shopclues.com/trackorder.

Most orders at ShopClues get shipped within 1 to 3 days of confirmation. If your order was placed recently, please allow us time to procure and dispatch.

If your order is not shipped within 3 days of confirmation, we

  • Inform you via email and SMS about the delay
  • Work closely with the merchant to speed up the dispatch
  • If it is possible we transfer the order to another merchant on ShopClues.com

If there are other reasons like your address not serviceable by our courier/delivery partners, we will get in touch with you for additional details.

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Order is not yet shipped

You can check the status of your order from ShopClues.com My Account or from shopclues.com/trackorder.

Most orders at ShopClues get shipped within 1 to 3 days of confirmation. If your order was placed recently, please allow us time to procure and dispatch.

If your order is not shipped within 3 days of confirmation, we

  • Inform you via email and SMS about the delay
  • Work closely with the merchant to speed up the procurement and dispatch
  • If it is possible we transfer the order to another merchant on ShopClues.com

If there are other reasons like your address not serviceable by our courier partners, we will get in touch with you for additional details.

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Order is in processing for more than 3 days

Please be assured that shipping your order on time is our highest priority. Within 24 hours of receiving the order, we initiate the pick-up process from the merchant. If the process takes longer, we

  • Inform you via email and SMS about the delay
  • Work closely with the merchant to speed up the procurement and dispatch
  • transfer the order to another merchant or offer your alternate product options (from our catalog)

If there are other reasons like your address not serviceable by our courier partners, we will get in touch with you for additional details.

In case the merchant is not able to timely fulfill the order and we are not able to find an alternative for you, we will cancel the order and refund your payment. Typically refund in the bank account takes upto 2 weeks after order cancellation.

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Change order address

We can take your request for change of address as long as the order has not been handed over to our courier partner.

You can check the status of your order from ShopClues.com My Account or from shopclues.com/trackorder.

In case the order has not reached the shipment stage, you can contact us at shopclues.com/support. To ensure safety of your package, we would do additional verification of your identity on email or phone. Back to top

Schedule the delivery

Schedule the day of dispatch:
If the order is not shipped, we can hold the order and ship it at your convenience. However, since ShopClues is a marketplace, holding the shipment beyond a time would depend on merchant too.

Schedule the time of delivery:
If the order is shipped, you can check the status at courier website and schedule the delivery by calling them.

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My order status is On-Hold, what does it mean?
During quality check at our fulfillment center, if we come across any issue with the product or the package content, we keep the shipment on hold. Within 48-hours the issue is resolved with the merchant and order is shipped. In a rare circumstance, if we are not able to ship the order, we will inform you. If it is a Paid order, It would take upto 2 weeks for the amount to get refunded to your account. Back to top

Order is shipped

It takes between 3 to 5 days to deliver the order after it has been dispatched. The number of days could vary depending on your and merchant’s location.

When the order is dispatched, we email and SMS you the tracking number and courier/delivery partner details. The same information is also provided in My Account or shopclues.com/trackorder.

You can track the shipment on the courier/delivery partner’s website using the airway bill number (also known as AWB or tracking number).

Please click here to know more if the order is shipped for more than 5 days but not yet delivered.

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More than 5 days since it was shipped

It takes between 3 to 5 days to deliver the order after it has been dispatched. The number of days could vary depending on your and merchant's location.

Please check the status of your shipment from the courier website using the tracking number sent to you on your registered email and SMS number.

If on the courier website, you can see that there is a movement of your package in last 48-hours, please give 2-3 days more to the courier to deliver.

However, if the package is still not delivered to you and you do not see movement in the last 48 hours on the courier website, you should check with the courier company or contact us at shopclues.com/support.

We do continuous follow up with the courier till the order is not delivered and if there is a delay in delivery we send periodic updates on your registered email and SMS. Back to top

Shipment is not trackable

Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes upto 48hours for the tracking number to get updated. However, the shipment is on its way to its destination.

If you have recently received the shipment details, we would recommend you to wait and retry tracking on the website after some time.

If the tracking number is still not updated, do get in touch with us through shopclues.com/support

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Return to origin

‘Return to origin’ or RTO means the courier had tried to deliver the order at your address but could not do it and it is now coming back to the shipper.

Before an RTO is initiated, courier or our team makes attempts to contact you on your phone and email.

What happens after an RTO is received by ShopClues?

  • If it was a Cash On Delivery order, the product will be sent back to the merchant.
  • If it was a paid order, we will check if you would like reshipment.

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Courier is showing delivered

If the shipping address is office or college or housing society, please check at the reception.

You can also check with the courier company and contact us at shopclues.com/support.

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Delivered to wrong address

In case, you discover that courier company has marked the delivery to another city, you should immediately contact us at shopclues.com/support and we will followup with the courier on your behalf.

If the shipping address is office or college or housing society, please check at the reception.

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Inappropriate courier behaviour
We use the services of some of the industry's best courier/delivery companies for delivering your orders. However, if any courier/delivery partner's behaviour is inappropriate, please drop us a note on shopclues.com/support. On such incidents, we have no-compromise policies with the courier companies. We can even discontinue using the courier's service in that region if more than one complaint is received. Back to top

Courier charged me extra money

The amount that you pay while ordering at ShopClues includes the product and courier charges. The amount to be paid on Cash On Delivery orders is mentioned on the package. You are not required to pay any extra amount at the time of receiving the order.

However, some states levy octroi charges which we pay to courier/delivery partner. In a rare circumstance, if you had to pay, please send the scanned copy of the receipt to us. We will refund the amount in the form of clues bucks. Back to top

Courier company's message is inconsistent
We use the services of some of the industry's best courier/delivery companies for delivering your orders. However, if you suspect that the courier company's message is inconsistent, please drop us a note on shopclues.com/support. On such incidents, we have no-compromise policies with the courier companies. We can even discontinue using the courier's service in that region if more than one complaint is received. Back to top

I want to ship my order to multiple addresses
To ship order to multiple addresses, proceed as mentioned below:
Add Products to you cart -> Place Order -> Enter your registered email & password -> Ship to Multiple addresses ->Enter Addresses
Click here to know more Back to top

Want to add a new address
If you would like to add a new shipping address, click on ‘Add a New Address’ mentioned on the multi-address selection page. A pop-up window will appear where you can enter a new address. Back to top

Can I make changes in Address?
To edit an existing shipping address, click on ‘Edit an Address’. The selected address will appear in the pop-up window. You can edit or make changes in the address. Back to top

Want to ship more than 1 quantity
In order to add or subtract quantity to a given address, you can use ( ) to increase the quantity and
(-) to decrease the quantity. Back to top

How to switch back to single address shipping option
You can switch back to shipping to a single address option at any time by clicking on ‘Ship to Single Address’ button which you can find on right hand side on the top of the multiaddress address page. Back to top

Is gift wrap available?
Gift-wrap facility is available on all the orders before shipping to multiple addresses. To avail this facility tick mark the ‘Gift Wrap this Order’ checkbox in the Payment Options. Back to top

Is Cash on Delivery Available?
Cash on Delivery option is not available on orders to multiple addresses. Back to top

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