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Cancel Or Modify Order

Help Topics

Cancel Or Modify Order

Is my order confirmed

You can learn more about the order status at or from ShopClues My Account

You may like to check the following questions:

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Cancel my order

You can cancel your order if it is not shipped. Please log into your ShopClues account for initiating the cancellation-
Sign-In -> My Account -> Order History -> Cancellation Request. Click for more help.

For Paid orders, it takes upto 2 weeks for the money to get refunded to your account. Back to top

Want to modify the order
The order can be modified as long as it is not shipped. Back to top

Why was my order cancelled

An order at ShopClues can get cancelled under following circumstances –

  • Policy Violation by Buyer e.g. duplicate orders placed during a deal
  • Product out of stock with the merchant
  • Buyer's location not serviceable by our courier partners
  • Payment fraud suspicion
  • Incorrect pricing or description of the product
  • Any other reason which prevents us from fulfilling the order

You can learn more about the order status at

After the order is cancelled, it takes upto 2 weeks for the refund to show up in your account. Back to top

Change quantity of order

We can change the quantity of order as long as it is not shipped.

  • It is relatively simpler for changing the quantity of COD orders as the payment will be collected at the time of delivery
  • If you are reducing the quantity of a prepaid order, the balance amount will be refunded to your bank account (through which the payment was made) or to your ShopClues account in the form of Clues Bucks

If you want to increase the quantity of an order, we recommend that a new order should be placed.

You should contact us at for reducing the quantity in your order.

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